Telecaller – Demo Scheduling Executive

Since enquiries are already generated through your website, referrals, LinkedIn and other online platforms, this person's primary responsibility will be to contact interested prospects, collect basic company information, schedule software demonstrations and coordinate with your sales team. The role should not include cold calling, product demonstrations, price negotiations or sales closures. Recommended hiring criteria Particulars Recommendation Designation Telecaller – Demo Scheduling Executive Department Sales Support / Lead Management Experience 1–3 years Qualification HSC / Graduate Location Mumbai Employment Full-time Fixed Salary ₹18,000–₹25,000 per month Reporting To Sales Manager / Business Development Head Job Description – Telecaller / Demo Scheduling Executive Komplis HR Tech Pvt. Ltd. Position: Telecaller – Lead Follow-up & Demo Scheduling Experience: 1–3 Years Salary: ₹18,000–₹25,000 per month + Performance Incentives Location: Mumbai Employment Type: Full-Time About the Company Komplis HR Tech Pvt. Ltd. is a technology-driven company developing software solutions to simplify labour law and statutory compliance management for businesses across India. Website: www.komplis.com Job Summary We are looking for a confident and well-organised Telecaller to manage incoming business enquiries generated through our website, referrals, LinkedIn and other online platforms. The candidate's primary responsibility will be to contact interested prospects, understand their basic requirements and schedule qualified product demonstrations for the Komplis sales team. This is a lead coordination and appointment-setting role, not a direct sales or cold-calling position. Key Responsibilities 1. Contact prospective clients who have already expressed interest in Komplis software. 2. Follow up on enquiries received through the website, referrals, social media and other digital platforms. 3. Collect basic information, including company name, location, employee strength, number of branches and contact details. 4. Briefly introduce Komplis and its key benefits using an approved calling script. 5. Schedule online software demonstrations based on the prospect's and sales team's availability. 6. Share company profiles, introductory emails, WhatsApp messages and demo meeting links. 7. Confirm appointments and send reminders to minimise missed demonstrations. 8. Maintain accurate lead records, call updates, follow-up dates and demo statuses in CRM or Excel. 9. Coordinate with the sales team and hand over qualified enquiries for demonstrations. 10. Prepare daily and weekly reports on enquiries contacted, demonstrations booked and demonstrations attended. Candidate Requirements • 1–3 years of experience in telecalling, customer coordination, appointment scheduling or inside sales support. • Good verbal communication skills in English and Hindi; Marathi will be an added advantage. • Comfortable communicating with HR Managers, business owners and corporate professionals. • Basic knowledge of MS Excel, email, WhatsApp Business and CRM systems. • Strong follow-up, coordination and time-management skills. • Prior experience in software, SaaS, HR Tech or B2B services will be preferred. • Graduate preferred. Key Performance Indicators • Timely follow-up on all assigned enquiries. • Number of qualified demonstrations scheduled. • Percentage of scheduled demonstrations attended. • Accuracy of lead information and CRM updates. • Timely completion of follow-ups and appointment confirmations. Role Clarification The candidate will not be responsible for cold calling, generating new leads, conducting software demonstrations, negotiating commercials or closing sales. The primary objective is to convert existing enquiries into confirmed and attended product demonstrations for the sales team.